How Pontiac's Super Bowl Ad Featured a Car Option That Was Killed Before the Ink Dried
Super Bowl commercials have always been a big deal, right from the beginning. You have a massive captive audience, suitable primed on beer and nachos to be as suggestible as possible. That’s why carmakers have always been some of the most eager purchasers of …
Super Bowl commercials have long been among the most expensive and scrutinized advertising buys in television history, with automakers consistently among the biggest spenders. The combination of a massive captive audience and a festive, relaxed atmosphere has made the big game an irresistible platform for car brands looking to make a splash.
Pontiac was no exception. The storied GM division invested heavily in Super Bowl advertising at various points during its history, using the platform to trumpet new models, bold designs, and innovative features to tens of millions of viewers at once.
But one particular Pontiac Super Bowl commercial stands out for a remarkably awkward reason: it prominently showcased a factory option that company executives had already decided to cancel — or would cancel almost immediately after the ad aired — leaving the automaker in the embarrassing position of advertising something customers couldn't actually buy.
The situation illustrates a tension that has always existed inside large automakers between the marketing departments eager to showcase cutting-edge features and the executive and financial teams who ultimately control what makes it to production. By the time a Super Bowl ad is conceived, shot, edited, and aired, months have passed — plenty of time for corporate priorities to shift dramatically.
For Pontiac, the fallout was swift. Dealers were left fielding calls from enthusiastic customers who had just watched the commercial and wanted to order the highlighted option, only to be told it was no longer available. It was a public relations headache that underscored just how costly and complicated the disconnect between advertising and product planning could be.
The episode remains a cautionary tale for automakers and advertisers alike. Spending millions of dollars to reach one of the largest television audiences of the year only to promote something that doesn't exist is the kind of mistake that resonates through company lore for decades. For Pontiac, a brand that would ultimately be discontinued by General Motors in 2010, it was one of several moments that hinted at the organizational dysfunction brewing beneath the surface.